We value customer satisfaction and aim to provide the best shopping experience. This Return and Refund Policy explains how returns, replacements, and refunds are handled on our website.
1. Return Eligibility
Products can be returned only if they are damaged, defective, or incorrect at the time of delivery. To be eligible for a return, the item must be unused, in its original packaging, and returned within the specified return period.
2. Return Request Process
To initiate a return, please contact our support team with your order details and proof of issue (such as images or videos). Once verified, we will guide you through the return process.
3. Refund Policy
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-7 business days.
4. Replacement Policy
In case of damaged or defective products, we may offer a replacement instead of a refund, depending on product availability and customer preference.
5. Non-Returnable Items
Certain items such as perishable goods, personal care products, or clearance items may not be eligible for return or refund.
6. Late or Missing Refunds
If you have not received your refund within the expected time, please check with your bank or payment provider first. If the issue persists, contact our support team.
7. Order Cancellation
Orders can be cancelled before they are shipped. Once an order is dispatched, cancellation may not be possible.
8. Contact Us
For any questions regarding returns or refunds, please reach out to our support team through the contact page.